How to Get a Copy of Gas Safety Certificate Online – UK Landlord & Tenant Guide

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Find out how to get your CP12 certificate quickly and legally.

Gas safety compliance is a legal cornerstone of the UK rental sector. Whether you’re a landlord managing multiple properties, a tenant seeking reassurance, or a solicitor conducting pre-sale checks, you may be asking:
"How do I get a copy of the gas safety certificate online?"

Fraser Bond outlines the approved ways to access, retrieve, and manage Gas Safety Certificates (CP12) digitally—ensuring legal compliance and peace of mind for all parties involved.


What Is a Gas Safety Certificate?

A Gas Safety Certificate (often referred to as a CP12) confirms that all gas appliances, pipework, and flues in a rental property have been inspected and are safe to use. The certificate is issued by a Gas Safe registered engineer and is legally required every 12 months for rented accommodation in the UK.


Who Needs Access to a Gas Safety Certificate?

  • Landlords – Must retain a valid certificate and provide it to tenants within 28 days of inspection.

  • Tenants – Are legally entitled to receive a copy at the start of tenancy and after each annual inspection.

  • Solicitors & Buyers – May request it during conveyancing as part of property due diligence.

  • Letting Agents – Often manage the certificate on behalf of landlords.


How to Get a Copy of a Gas Safety Certificate Online

✅ 1. Request It from Your Letting or Managing Agent

If your property is managed by a company like Fraser Bond, you can:

  • Log into your online portal (landlord or tenant)

  • Access the latest gas safety certificate in PDF format

  • Request a reissue if needed

Fraser Bond provides full digital access to all compliance documentation.


✅ 2. Ask the Gas Engineer or Their Company

Most Gas Safe engineers now issue digital certificates following inspections. To obtain your copy:

  • Check your email inbox or spam folder

  • Request a PDF reissue from the engineer or company

  • Some engineers also use platforms with downloadable certificate portals


✅ 3. Check Your Property Management Platform

If you're using digital platforms such as:

  • Arthur Online

  • Fixflo

  • PropertyFile

...you can access CP12 certificates under the “Documents” or “Compliance” section.


❌ You Cannot Get a CP12 Certificate from the Gas Safe Register

Many people mistakenly believe the Gas Safe Register provides certificates. It does not.

The Gas Safe Register only:

  • Confirms whether an engineer or business is registered

  • Does not hold or issue property-specific CP12 records


What If You’ve Lost the Certificate?

If your gas safety certificate has been lost or not delivered:

  • Contact your letting agent or property manager

  • Ask the engineer who conducted the last check

  • Schedule a new gas safety inspection if required

Fraser Bond clients benefit from automated storage and access, reducing the risk of document loss.


Fraser Bond – Your Partner in Gas Safety Compliance

Fraser Bond ensures every managed property meets its legal requirements. Our services include:

  • Annual gas safety inspections by Gas Safe engineers

  • Digital document storage and access for landlords and tenants

  • Reminder notifications for upcoming renewals

  • Immediate certificate delivery via email and secure portals

Whether you manage a single buy-to-let or a large portfolio, we ensure full regulatory compliance with minimal effort.