When selecting an energy provider, reliability is crucial — especially for property owners, tenants, and investors. National Power and Gas is a relatively new entrant in the UK's competitive energy market. Given the essential role of utilities in real estate management, it's important to assess how dependable this supplier is, particularly for London’s fast-paced residential and commercial sectors.
National Power and Gas Limited (also branded as National Gas & Power) operates as an independent energy supplier. Their model focuses on offering straightforward tariffs, competitive rates, and a customer-centric approach, targeting both residential and small business customers across the UK.
However, compared to the “Big Six” suppliers (such as British Gas, EDF Energy, and E.ON), National Power and Gas has a smaller market share, and therefore, less historical data regarding performance consistency.
Mixed Reviews: Customer service reviews for National Power and Gas are mixed. Some clients report efficient service and affordable tariffs, while others cite issues with billing errors, delayed customer responses, and challenges during account switching.
Third-Party Review Platforms: On Trustpilot and similar platforms, National Power and Gas typically scores between 3 to 3.5 stars out of 5 — indicating an "average" level of customer satisfaction.
Simple Tariffs: Their billing structure is designed to be simple, helping customers easily understand their monthly expenses.
Billing Issues: Some users have reported occasional discrepancies in billing, particularly during periods of price volatility.
No Reported Outages: National Power and Gas does not manage the energy grid itself (National Grid plc oversees that), so supply interruptions are not directly attributed to the supplier.
Regulated Operations: As a UK supplier, National Power and Gas must comply with Ofgem regulations, ensuring a basic standard of service continuity.
Market Standing: As a smaller supplier, National Power and Gas faces challenges that larger suppliers may not, such as cash flow risks during market shocks (e.g., energy crises). However, no formal warnings or enforcement actions have been recorded against them to date.
For property owners and investors — particularly in London’s competitive lettings market — a reliable energy supplier is vital to maintaining tenant satisfaction, avoiding service disputes, and protecting investment reputations. If consistent service and strong customer support are top priorities, it may be prudent to consider well-established suppliers unless cost savings significantly outweigh the risks.
At Fraser Bond, we assist landlords, investors, and developers not only with property transactions but also with essential property management services. Our experience ensures that your tenants experience seamless utility transitions, minimizing risks associated with less-established energy providers. We can advise on trusted suppliers and coordinate efficient account setup as part of our end-to-end property management solutions.
National Power and Gas can offer cost-effective solutions, but potential reliability concerns — particularly around customer service and billing — should be carefully weighed. Larger, more established suppliers may provide greater peace of mind for high-value property portfolios, particularly in London’s prime residential and commercial sectors.
Partnering with an expert like Fraser Bond ensures that you choose the most reliable service providers to protect your investments and deliver an exceptional tenant experience.
