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No Water from Thames Water? What to Do and How to Protect Your Property

A step-by-step guide for London homeowners, tenants and landlords when the water goes off.

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Emergency Property Services
No Water from Thames Water? What to Do and How to Protect Your Property Emergency Property Services

Updated October 2026 · Fraser Bond

Emergency · Water supply

No water? Find out why in five minutes

Checkyour neighbours
Statusby postcode
Helppriority services
Landlords& tenants
In short: If your taps suddenly stop, first check whether neighbours have water. If they don't, it's probably a Thames Water supply problem: check the incident map on Thames Water's website by postcode and report it if it isn't listed. If only your home is affected, check your internal stopcock, a frozen pipe or a leak. Vulnerable customers can join the Priority Services Register for bottled water deliveries during outages, and you may be entitled to compensation if supply isn't restored within the set time. Fraser Bond handles water emergencies for the homes we manage.

Is it the network or your home?

Your taps have stopped. What do your neighbours say?

What to do

1
Check neighboursAsk next door or in the building whether they are affected.
2
Check the incident mapThames Water lists known supply problems by postcode.
3
Check your stopcockMake sure it's fully open. It's often under the kitchen sink.
4
Look for leaksWet patches, running sounds or a moving water meter can mean a leak.
5
Report itIf it isn't on the map, report it to Thames Water.
6
Protect your homeTurn off taps left open so you don't flood when water returns, and turn down boilers or immersion heaters if advised.
Priority Services Register

Free for people who are elderly, disabled, unwell or have young children. You may get bottled water delivered during outages.

Bottle stations

During bigger incidents, water companies often set up bottled water collection points.

Compensation

Under the Guaranteed Standards Scheme, you may be due a payment if supply isn't restored on time.

Discoloured water

After repairs, run the cold kitchen tap until it runs clear.

  • Tell your landlord or agent straight away if the fault is inside the property
  • Supply outages are the water company's responsibility
  • Keep records of dates and times

Emergency water kit

Landlords: let us handle emergencies

  • Tenants of managed homes can report issues any time
  • Trusted plumbers and leak detection
  • Liaison with Thames Water and managing agents
  • Updates to you and your tenants

Frequently asked questions

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How do I know if Thames Water has an outage?

Check the incident map on Thames Water's website by postcode, or contact them.

Can I get compensation for no water?

You may be entitled to a payment under the Guaranteed Standards Scheme if supply isn't restored within the required time. Check with Thames Water.

Who fixes pipes inside a rented home?

The landlord. Tenants should report problems straight away.

Can Fraser Bond manage my rental?

Yes. Our full management service includes emergency repairs.

Want emergencies handled for you?

Our full management service covers repairs, contractors and tenant updates.

Speak to our teamProperty management

Related guides

RepairsWater leak from upstairs: who is liable?RepairsCeiling damaged by the flat aboveStandardsIs your home unfit for habitation?
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