If you work as a property manager — overseeing residential or commercial assets, acting on behalf of landlords or investor-developers, or managing blocks, portfolios or facilities in London — you face a complex risk profile. These include liabilities to tenants, contractors, visitors, regulatory exposure, data breaches, maintenance failures and professional advice errors.
At Fraser Bond we support property managers in understanding the insurance covers they should hold, how to meet landlord/tenant/contractor obligations, and how to choose policies that reflect your role within London’s dynamic property market.
“Property manager insurance” is not one single policy but a tailored insurance portfolio designed for businesses and individuals who carry out property management functions. Key cover types typically include:
Professional Indemnity (PI) Insurance – Protects you if you make an error in your service or advice (for example, failing to arrange maintenance, mis-reporting, breach of contract) that causes a client (landlord or investor) financial loss.
Public Liability Insurance – Covers third-party claims for bodily injury or property damage arising from your operations (e.g., a visitor to a building you manage trips because of a poorly managed walkway).
Employers’ Liability Insurance – Required in the UK if you employ any staff (including contractors under your direction). Covers claims by employees for injury/illness at work.
Contents / Business Equipment Insurance – Covers your office equipment, management tools, servers, laptops and other assets used in your management role.
Cyber / Data Liability Insurance – Highly relevant if you hold tenant/leaseholder data, manage building systems, or operate digital platforms for property management.
Contract Works / Maintenance Oversight / Service-Charge Administration Liability – Given the nature of property-management operations, you may be exposed to claims arising from maintenance failures, contractor negligence or errors in service-charge administration.
Together these covers provide a comprehensive risk-management framework for property managers.
Operating as a property management business in London introduces particular challenges:
You may be responsible for high-value residential or commercial assets in central locations, where tenant or visitor injury, asset damage or service failure claims can be substantial.
You interact with multiple stakeholders (landlords, tenants, contractors, service providers, building-owners) and carry duties — mistakes (whether in inspection, maintenance, service-charge accounting) can trigger professional liability.
Many landlords, investors or boards will require you to hold evidence of appropriate insurance cover (PI, PL, cyber) as part of contract negotiation or pre-qualification.
You operate in a regulatory and compliance-heavy environment: health & safety, fire safety, data protection, service-charge law — failure to manage these can lead to claims or regulatory action.
Your business may be exposed to cyber/data risk (tenant information, building systems, digital platforms) and to physical risk (visitors to properties you manage) which means traditional business insurance may not suffice.
Correctly structured insurance gives you credibility, supports contract readiness, protects your business and allows you to operate with confidence.
When choosing the right policy for a property manager, it’s important to understand typical cover levels, key cost drivers and policy features:
Some providers indicate that property-management insurance (public liability / product liability) starts from ≈ £5 per month in very basic cases.
Professional indemnity limits for property managers can vary significantly depending on contract size and exposure; providers offer limits up to several million pounds.
Key premium drivers include:
The size of the portfolio you manage (number/value of properties, residential vs commercial).
Whether you employ staff or rely solely on subcontractors.
The nature and amount of physical foot-traffic or contractor work at the properties you manage (higher risk means higher premium).
Whether you hold tenant or leaseholder data or manage digital platforms (which increases cyber/data liability exposure).
Whether your business handles service-charge administration, maintenance supervision, contracting arrangements (which raises professional risk).
Key features to check in the policy:
Does the PI cover include your full scope of services (maintenance oversight, contractor appointment, service-charge advising)?
Does public liability cover all your activities (site visits, inspections, communal areas, contractors working in properties)?
Are cyber/data liability or legal expenses included or available as extensions?
Is there retroactive cover (important if you have past exposure)?
Are limits sufficient and does the policy wording align with your contract obligations with landlords/clients?
Does the policy cover subcontractor work, damage caused by contractors you engage, or health & safety oversight failures?
Fraser Bond recommends this structured approach:
Define your service model and risk profile – Are you managing residential blocks, commercial offices, mixed-use, or luxury property? Do you engage subcontractors, or simply administer leases?
Check contract and client requirements – Many landlord agreements, investor boards or corporate clients will require minimum insurance limits, proof of cover and specific policy wordings.
Select cover types and limits aligned with your operations – At minimum PI + public liability; add cyber/data, equipment cover, legal expenses, and consider whether you need contractors’ oversight cover.
Review policy wording and exclusions carefully – Ensure your duty of care, subcontractor engagements, service-charge exposure, digital/data risks are covered; understand what exclusions apply.
Choose insurers or brokers with property-management expertise – Because your exposures are specialised, using a provider experienced in property-management risk is beneficial.
Maintain documentation and proof of cover – Have certificates, policy schedules ready. Landlords, managing agents or boards may ask for these before contract commencement.
Review annually or when your business changes – If you expand into managing larger portfolios, add commercial property, hire more staff, or engage digital platforms, update your cover accordingly.
Integrate insurance with your risk management and compliance – Property managers benefit from supporting insurance with strong processes: contractor vetting, health & safety, data protection, maintenance auditing.
Fraser Bond offers advisory services that extend beyond simply choosing an off-the-shelf insurance policy. For property managers we provide:
Insight into how your management business interacts with client, landlord, property, tenant, contractor and regulatory exposures within the London market.
Review of your insurance setup to ensure your policy covers your actual services, risk profile, data exposure, and contractual obligations.
Advisory support in presenting your insurance credentials professionally — making you contract-ready and credible in the management market.
Strategic guidance as your business scales — ensuring your insurance keeps pace with growth, complexity and portfolio size.
With Fraser Bond you’re not just securing insurance — you’re protecting your business, reputation and future growth.
If you operate a property management business in London or across the UK and want to ensure your insurance cover is appropriately aligned to your services, exposure and contract obligations, visit FraserBond.com or contact our London advisory team for tailored guidance on property manager insurance, professional indemnity, liability cover, cyber/data risks and how to choose the right policy for your business model.
