Updated October 2026 · Fraser Bond
Renting · Your rights
Reporting a bad landlord
Councilprivate housing team
Redressfor agents
Policeillegal eviction
RROsrent repayment
In short: If your landlord won't fix serious problems, harasses you, or tries to evict you without a court order, you can get help. Your council's private housing team can inspect, enforce repairs, check licensing and fine landlords. Letting agents must belong to a redress scheme you can complain to. Illegal eviction and harassment are criminal offences and can be reported to the police. In some cases, tenants can apply to a tribunal for a rent repayment order. Fraser Bond manages homes to a high standard and can help you find a better home.
| Problem | Who to contact |
|---|---|
| Serious disrepair, damp, hazards | Council private housing team |
| Unlicensed property | Council licensing team |
| Bad letting agent service or fees | The agent's redress scheme |
| Illegal eviction or harassment | Police and council tenancy relations |
| Deposit not protected or returned | The deposit scheme, or court |
| Landlord offences | First-tier Tribunal for a rent repayment order |
Where to go for help
How to build your case
1
Write to the landlordSet out the problem and a reasonable deadline.
2
Collect evidencePhotos, dates, messages and any medical evidence.
3
Contact the councilAsk for an inspection.
4
Get adviceShelter or Citizens Advice can help.
5
EscalateRedress scheme, police or tribunal depending on the issue.
Evidence to keep
Want a well-managed home?
- Homes managed to a high standard
- Responsive repairs
- Clear tenancy terms
- No blanket bans on benefits
Frequently asked questions
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Can my landlord evict me for complaining?
A landlord needs a legal ground and a court order. Get advice if a notice follows a complaint.
What is a rent repayment order?
A tribunal order requiring a landlord to repay rent after certain offences, such as running an unlicensed property or illegal eviction.
Who regulates letting agents?
Agents must belong to a government-approved redress scheme.
Can Fraser Bond help me move?
Yes. Register and tell us what you need.
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