Updated October 2026
In short: Once you and your landlord agree how much of the deposit should be returned, it must be paid back within 10 days. If you disagree about deductions, the money is protected by the deposit scheme until the dispute is resolved, and you can use the scheme's free dispute resolution service. Landlords can't simply hold the deposit indefinitely.
| Step | Typical timescale |
|---|---|
| You request your deposit back | After the tenancy ends |
| Landlord proposes deductions | Should be prompt, with evidence |
| Agreement reached | Deposit repaid within 10 days |
| No agreement | Raise a dispute with the scheme (usually within 3 months of the tenancy ending) |
| Adjudication decision | Scheme pays out the decided amounts |
Get your full deposit back
- Compare the property against the check-in inventory
- Clean thoroughly and take dated photos and video
- Return all keys and give your forwarding address
- Read meter readings and settle bills
- Ask for deductions to be itemised with evidence
Fair deductions
Landlords can deduct for unpaid rent, damage beyond fair wear and tear, missing items and cleaning to return the property to its condition at check-in. They can't charge for normal wear and tear or improvements.
How Fraser Bond handles deposits
- Detailed check-in and check-out inventories
- Clear, evidence-based deduction proposals
- Prompt returns once agreed
Want a fair, professionally managed rental?
Rent through an agent that handles deposits properly.
Find a homeRelated guides
- Tenancy deposits UK: can your landlord ask for more?
- Landlord backed out after taking your holding deposit?
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