What Landlords Need to Know About Managing Properties After Leaving Letting Agents

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Learn how landlords can successfully take over property management from a letting agent while ensuring compliance and smooth tenant relations.

Taking Over from a Letting Agent: A Landlord’s Guide to Property Management

Switching from using a letting agent to managing your rental property directly can be a cost-saving move for landlords. However, the transition requires careful planning to ensure legal compliance, tenant satisfaction, and smooth property operations. This guide outlines the steps landlords should take when assuming property management responsibilities from letting agents.


1. Understand Why You’re Taking Over

Common reasons landlords take over property management include:

  • Cost Savings: Reducing the fees charged by letting agents.
  • Greater Control: Directly managing tenant relationships and property decisions.
  • Dissatisfaction: Concerns about the quality of service provided by the letting agent.

Before proceeding, ensure you have the time and resources to handle property management effectively.


2. Review the Contract with Your Letting Agent

  • Notice Period: Check the contract for the required notice period and any terms for terminating the agreement.
  • Fees: Understand any exit fees or charges that may apply.
  • Tenant Handover: Confirm how the letting agent will transfer tenant details, property documents, and financial records.

Send formal written notice to terminate the contract, adhering to the agreed terms.


3. Notify Your Tenants

Inform your tenants of the change in management by:

  • Writing a Letter: Explain the reason for the transition and provide your contact details.
  • Building Trust: Assure tenants that the service level and property standards will remain consistent or improve.

Ensure tenants are aware of how to pay rent and report maintenance issues under your management.


4. Obtain Essential Documents and Information

Request all relevant documents and records from your letting agent, including:

  • Tenancy Agreements: Ensure you have signed copies of all current contracts.
  • Deposit Details: Verify the deposit is protected in a government-approved scheme and ensure the transfer of scheme details.
  • Property Inventory: Access the most recent inventory to document the condition of the property.
  • Maintenance Records: Obtain records of previous repairs and safety inspections.

5. Ensure Compliance with Legal Responsibilities

As the direct property manager, you must fulfill all landlord legal obligations, including:

  • Gas Safety Checks: Annual checks by a Gas Safe registered engineer.
  • Electrical Safety Reports (EICR): Valid for five years.
  • Energy Performance Certificate (EPC): Ensure the property meets the minimum 'E' rating.
  • Right to Rent Checks: Verify tenants' legal right to rent in the UK.

6. Manage Rent Collection and Finances

  • Set Up Rent Payment Processes:

    • Provide tenants with your bank details for rent payments.
    • Consider using property management software to track payments and expenses.
  • Address Arrears:

    • Develop a clear process for handling late or missed rent payments.

7. Arrange Property Maintenance

  • Establish a Network of Tradespeople:

    • Build relationships with reliable contractors for repairs and maintenance.
  • Emergency Contacts:

    • Provide tenants with a number for out-of-hours emergencies.

8. Maintain Communication with Tenants

  • Regular Inspections:

    • Schedule periodic property inspections, giving tenants proper notice.
  • Address Complaints Promptly:

    • Respond quickly to tenant concerns to maintain a positive relationship.

9. Reassess Insurance and Documentation

  • Landlord Insurance:

    • Confirm that your insurance policy covers the property and its liabilities under your management.
  • Update Documents:

    • Revise tenancy agreements and other forms to reflect the new management structure.

10. Seek Professional Support if Needed

Managing properties directly can be rewarding but challenging. Consider engaging experts for specific tasks, such as:

  • Legal Advice: To ensure compliance with housing laws.
  • Accounting Services: To manage rent income, expenses, and tax obligations effectively.

How Fraser Bond Can Help

Fraser Bond provides expert support for landlords transitioning from letting agents, offering services such as:

  • Compliance Checks: Ensuring all legal obligations are met.
  • Property Management Solutions: Handling maintenance, tenant relations, and inspections.
  • Tailored Advice: Assisting with rent collection, insurance, and financial management.

Contact Fraser Bond today to make your transition to direct property management seamless and stress-free.