Updated October 2026
In short: The memorandum of sale is the document an estate agent sends to both solicitors once an offer is accepted. Until it arrives, conveyancing can't really start. It should normally go out within a few working days. Delays are usually caused by outstanding ID or anti-money laundering checks, missing proof of funds, or a slow agent, and most can be fixed with one clear chase.
What's in a memorandum of sale
| Detail | Why it matters |
|---|---|
| Property address and agreed price | Confirms the deal terms for both solicitors |
| Buyer and seller names and contact details | So solicitors can open files and contact clients |
| Both solicitors' details | Lets conveyancing begin |
| Buyer's position (chain, mortgage, cash) | Helps everyone plan timescales |
| Special conditions | Fixtures, timing or works agreed as part of the offer |
Common reasons for delay
Check these first
- Has the buyer completed the agent's ID and anti-money laundering checks?
- Has proof of funds, deposit source or a mortgage agreement in principle been provided?
- Have both sides confirmed their solicitors?
- Is the seller still deciding between offers?
- Is the agent simply overloaded?
How to get it moving
| 1 | Ask what's missing Email the agent and ask exactly what's needed to issue the memorandum. |
| 2 | Supply it the same day Send ID, proof of funds and solicitor details promptly. |
| 3 | Set a deadline Ask for the memorandum to be issued by a specific date. |
| 4 | Escalate Ask for the branch manager, then use the agent's complaints procedure and The Property Ombudsman or Property Redress Scheme. |
| 5 | Instruct your solicitor anyway Your solicitor can contact the other side directly and get started. |
Sellers: why it matters to you
A slow memorandum means a slow sale, and every week before exchange is a week your buyer can withdraw. Your agent should progress the sale actively, not just find a buyer.
How Fraser Bond handles sales progression
- Memorandum of sale issued promptly once checks are complete
- Proactive chasing of solicitors, lenders and the chain
- Regular updates to buyers and sellers
- Free valuation if you're thinking of switching agents
Related guides
Fraser Bond services: Free valuation · List your property · Property services · Contact us
