Updated October 2026 · Fraser Bond
Repairs · Flats
Water coming through from upstairs?
Safefirst
Neighbour& agent
Insuranceclaim
Preventrepeat leaks
In short: If water is coming through your ceiling, make the area safe first: switch off electrics near the leak if it is safe to do so, catch the water and move belongings. Then go upstairs or contact the managing agent's emergency line to stop the source. Take photos and report it in writing. Most damage is handled through the building insurance. Our detailed guide on liability explains who pays; this page focuses on what to do, step by step.
Step by step
1
Make safeElectrics off near water if safe; buckets and towels down.
2
Stop the sourceNeighbour's stopcock, or the managing agent's emergency line.
3
RecordPhotos, videos and times.
4
ReportTo your landlord, agent or freeholder in writing.
5
InsuranceNotify the building and contents insurers.
6
Dry and repairDry out fully before redecorating.
7
PreventAsk for the cause to be fixed properly, such as resealing a shower.
After the leak
Landlords: let us handle it
- Emergency response
- Contractors and drying
- Insurance claims
- Tenant updates
Frequently asked questions
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Who pays for the damage?
Usually the building insurance; see our liability guide.
What if the neighbour isn't home?
Contact the managing agent or freeholder.
I rent. What should I do?
Tell your landlord or agent immediately.
Want leaks handled for you?
Our full management service covers emergencies.
Speak to our teamProperty management
