Updated October 2026 · Fraser Bond
Landlords · Arrears
Benefits paid, rent not paid?
Directpayment to landlord
Planagree repayments
Groundsarrears possession
Preventearly action
In short: If your tenant receives housing support but isn't passing it on, act early. With Universal Credit, landlords can ask DWP for the housing element to be paid directly to them (a managed payment) when there are arrears, typically at least two months. With older housing benefit, the council may pay the landlord directly in some cases. Agree a payment plan, keep records, and if needed use the arrears possession grounds, the mandatory one needing at least three months' arrears. Fraser Bond collects rent and handles arrears early.
What to do
1
Talk to the tenantFind out what's happened; offer a payment plan.
2
Request a managed paymentApply to DWP for direct payment of Universal Credit housing costs.
3
Keep recordsRent statements and communications.
4
Serve notice if neededSection 8 notice citing the right arrears ground.
5
CourtIf arrears continue.
Fraser Bond rent collection
- Monthly collection and chasing
- Liaison with DWP and councils
- Arrears plans
- Possession support if needed
Frequently asked questions
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Can I get Universal Credit paid to me?
You can request a managed payment, usually when there are arrears.
Can I evict for arrears?
Yes, using a Section 8 arrears ground and a court order.
Can I refuse tenants on benefits?
No blanket bans are allowed, but you can check affordability fairly.
Want rent collected for you?
Our management service handles arrears early.
Speak to our teamProperty management
