Understanding Service Charge Components

At London City Island, service charges—also known as maintenance charges—are designed to cover:

• Building structure, communal maintenance, and insurance

• Concierge services, security, and communal area upkeep

• Reserve funds for long-term repairs and cyclical expenses such as decoration and common-area maintenance
  

Service charges are invoiced bi-annually in advance, reflecting the estate’s financial planning and occupancy needs. Payments include cleaning, insurance, staff, and maintenance of the communal environment.

Heating and Utility Charges – Managed Separately

Heating and hot water systems are managed by Communal Energy Partners (CEP). Their billing covers both consumption and maintenance of heating infrastructure such as meters and heat interface units (HIUs).

• Billing & Customer Support: 0330 088 3607

• HIU Maintenance Queries:

Resident Association Oversight for Fair Charges

The London City Island & Goodluck Hope Leaseholders’ Association actively monitors service charges on behalf of residents. Their priorities include:

• Ensuring planned maintenance and amenities remain well-maintained

• Safeguarding the fairness and proper allocation of service charges

• Enhancing local infrastructure and community standards through dialogue with management and developers
  
  

London-Wide Benchmarking & Legal Framework

• The average service charge in London stands at approximately £2,633 per annum, a figure that rose by 11% over the past year.
  
  

• From 2024, the Leasehold and Freehold Reform Act enforces greater transparency for service charges, alongside rights to challenge and transparency in cost allocation.
  
  

What This Means for City Island Owners

Need help reviewing your service charge or understanding cost variations at City Island? Visit FraserBond.com for professional benchmarking, leaseholder advice, and cost optimisation strategies.