Updated October 2026 · Fraser Bond
Tenants · Repairs
Housing disrepair claims
Reportin writing
Councilenforcement
Protocolpre-action
Damp& mould
In short: Landlords must keep the structure, exterior, heating, hot water, sanitation and supply installations in repair, and homes must be fit for human habitation. Report problems in writing with photos and give a reasonable time to fix them. If nothing happens, contact the council's private housing team, which can inspect and enforce. You can also bring a disrepair claim for repairs and compensation, following the pre-action protocol for housing conditions claims. Be careful with "no win, no fee" firms; check the terms. Don't stop paying rent, as that can give grounds for possession.
Steps
1
Report in writingWith photos and dates.
2
Allow reasonable timeChase if needed.
3
Contact the councilFor an inspection.
4
Get adviceShelter, Citizens Advice or a solicitor.
5
Pre-action letterUnder the protocol, before court.
Frequently asked questions
Can I withhold rent for repairs?
It's risky; get advice first.
What compensation can I get?
Often a percentage of rent for the affected period.
Landlord wanting repairs handled?
Talk to our team or get a free valuation.
Speak to our teamGet a free valuation
