1. Next Steps as a New Owner

➤ Register with the Managing Agent

• Realty Management oversees the estate. Contact them to:

  • Register your ownership

  • Set up service charge payments

  • Gain access to the building portal and concierge services

➤ Collect Keys, Fobs & Codes

Ensure you’ve received:

• Entry fobs (usually 2–3)

• Mailbox keys

• Cycle storage keys (if applicable)

• Building access codes (for communal doors or car park)

2. Understand Your Lease & Responsibilities

Review your lease terms, which outline:

• Service charges and reserve fund contributions

• Pet and subletting restrictions

• Maintenance responsibilities (typically interior only for leaseholders)

   If you plan to let your flat, you may require freeholder permission.

3. Set Up Utilities & Council Tax

You'll need to set up:

• Electricity & water – typically metered, notify Thames Water and your chosen electric provider

• Council Tax – Register with the London Borough of Tower Hamlets

• Broadband – Hyperoptic and BT are common providers in the area

4. Concierge, Security & Deliveries

The estate provides:

• 24/7 concierge – located at the Kent Building

• Secure package holding – with delivery notifications

• On-site patrols and CCTV – adding peace of mind

5. Resident Community & Lifestyle

You’re joining a dynamic neighbourhood with:

• Hopewell Square events and local markets

• English National Ballet HQ for cultural programming

• WhatsApp groups (run by the Residents’ Association) for block-wide updates

• Shared access to:

  • Gym, pool, sauna

  • Roof terraces

  • Lounge spaces

6. Thinking of Letting Your Flat?

Fraser Bond offers:

• Lettings & management packages

• Compliance checks (EPC, EICR, gas safety)

• Professional marketing & tenant sourcing

• Rent collection and maintenance handling

     FraserBond.com – For tailored landlord services at London City Island