Updated October 2026 · Fraser Bond
Repairs · Boilers
Broken boiler? Timelines and rights
Urgentno heat or hot water
Reasonabletime to repair
Heatersinterim help
Escalatecouncil
In short: Landlords must keep heating and hot water installations in repair. There's no single fixed deadline in law, but loss of heating or hot water is generally treated as urgent, especially in cold weather or where vulnerable people live there; many agents aim to attend within 24 hours. If a part is on order, ask for temporary heaters. Report it in writing, allow access, and if repairs are unreasonably delayed, contact the council's private housing team. Fraser Bond uses Gas Safe engineers and responds quickly on the homes we manage.
| Problem | Typical priority |
|---|---|
| No heating or hot water in winter | Emergency or urgent |
| Partial heating loss | Urgent |
| Minor fault, still working | Routine |
| Gas smell or CO alarm | Emergency: call the gas emergency line |
Typical repair priorities
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Frequently asked questions
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How long does a landlord have to fix a boiler?
There's no fixed time, but it should be treated as urgent.
Can I get compensation?
Possibly, if delays are unreasonable.
Who pays for repairs?
The landlord, unless the tenant caused the fault.
Want repairs handled fast?
Our full management includes emergency repairs.
Speak to our teamProperty management
