Updated October 2026 · Fraser Bond
Now recruiting · London
Customer Service Advisor jobs: applications open
Applications are open. Send your CV to
Quote reference FB-17982 in your subject line.
Customer Service Advisor
London and surrounding areas
Email your CV to jobs@fraserbond.com
We contact shortlisted candidates directly
About the role
The demand for customer service advisor jobs in London continues to grow as organisations prioritise customer satisfaction, service excellence, and relationship management.
Customer service advisors are often the first point of contact for customers, residents, tenants, or clients. They play a crucial role in resolving enquiries, handling complaints, providing information, and ensuring positive customer experiences.
As businesses increasingly focus on customer retention and service quality, skilled customer service professionals remain highly sought after across a wide range of industries.
At Fraser Bond, we connect talented individuals with employers seeking expertise in customer support, client services, and customer experience management.
What Does a Customer Service Advisor Do?
Core Responsibilities
A customer service advisor in London supports customers by handling enquiries and providing efficient solutions.
Key responsibilities include:
- Responding to customer enquiries by phone, email, live chat, or in person
- Resolving customer complaints and service issues
- Processing applications, orders, and service requests
- Maintaining customer records and databases
- Escalating complex issues where necessary
- Providing product, service, or tenancy information
- Supporting customer retention initiatives
- Ensuring high levels of customer satisfaction
Customer service advisors commonly work within:
- Housing associations
- Property management companies
- Financial services firms
- Insurance providers
- Utilities companies
- Healthcare organisations
- Retail and e-commerce businesses
Why Customer Service Advisor Jobs Are in High Demand in London
Growing Focus on Customer Experience
London's public and private sectors continue to create opportunities for:
How to apply
Include in your application
Frequently asked questions
How do I apply for this Customer Service Advisor role?
Email your CV to jobs@fraserbond.com quoting reference FB-17982.
Can I apply if I'm not available straight away?
Yes. Tell us your notice period or start date in your email.
Will you keep my CV on file?
Yes, for suitable roles, unless you ask us not to. You can ask us to delete it at any time.
Privacy: we use the details you send only to assess your application and contact you about suitable roles. To have your data removed, email jobs@fraserbond.com.
There is probably a Fraser Bond team for it.
Lettings & management
Finding tenants, running tenancies, and holding the compliance paperwork so you never have to look for it.
Investment & portfolio
Buying well, holding sensibly, and knowing when a property has stopped earning its place.
Commercial property
Offices, retail and mixed use — acquisition, lettings, lease advice and building management.
Professional services
Valuation, lease consultancy, building consultancy and expert advice when a decision needs evidence behind it.
You are one message away from an answer.
Send it to us and get a straight answer.
Describe the property and the problem. We will tell you what we would do, what it should cost, and if we are not the right people, who is.
- Replies the same working day
- The person who answers is the person who handles it
- No fee, and no obligation to instruct us
See everything we are instructed on.
Sales and lettings across Prime Central London and the wider UK, with the same team behind every listing.
- Residential and commercial in one search
- Filter by borough, budget and size
- Register once and we will send matches first
Other insights you may find useful.
DSS Housing & Benefit-Friendly Rentals
DSS Accepted 1 Bedroom Flats in London – No Deposit Options Available
Read →
Affordable Housing & Social Housing
Renting Without a Guarantor on Benefits
Read →
Residential Property Services in London
Finding Property Owners in the UK
Read →
Property Legal, Risk & Compliance
Next of Kin and Property: Rights and Responsibilities in England
Read →
Property Legal, Risk & Compliance
How Many People Can Live in a 3-Bedroom House?
Read →
Residential Property Services in London