Updated October 2026 · Fraser Bond
Now recruiting · London
Customer Service Agent jobs: applications open
Applications are open. Send your CV to
Quote reference FB-17871 in your subject line.
Customer Service Agent
London and surrounding areas
Email your CV to jobs@fraserbond.com
We contact shortlisted candidates directly
About the role
Explore customer service agent jobs in London, including salary expectations, qualifications, career progression opportunities, and roles across property, hospitality, finance, healthcare, retail, and corporate sectors. Fraser Bond connects customer-focused professionals with leading employers throughout London's dynamic employment market.
The demand for customer service agent jobs in London continues to grow as businesses prioritise customer satisfaction, client retention, and service excellence. Customer service agents are often the first point of contact for customers, tenants, residents, guests, and clients, making them essential to an organisation's reputation and success.
London offers exceptional opportunities for customer service professionals across property management, real estate, hospitality, financial services, healthcare, retail, telecommunications, and corporate sectors.
At Fraser Bond, we connect talented customer service professionals with employers seeking individuals who can deliver exceptional support while contributing to business growth and operational success.
What Does a Customer Service Agent Do?
Core Responsibilities
A customer service agent in London supports customers through various communication channels and helps resolve enquiries efficiently.
Key responsibilities include:
- Responding to customer enquiries via phone, email, live chat, and in person
- Resolving customer complaints and service issues
- Providing product, service, or property information
- Processing bookings, applications, and service requests
- Maintaining accurate customer records
- Escalating complex issues when necessary
- Supporting customer retention initiatives
- Delivering excellent customer experiences
Customer service agents commonly work within:
- Property and estate agencies
- Build-to-rent developments
- Hotels and hospitality companies
- Financial institutions
- Healthcare organisations
- Retail businesses
- Call centres and corporate offices
Why Customer Service Agent Jobs Are in High Demand in London
Growing Focus on Customer Experience
Organisations across London increasingly recognise that exceptional customer service drives business success.
This has created demand for:
- Customer service agent jobs London
- Customer support jobs London
- Call centre agent jobs London
- Customer service advisor jobs London
- Customer care jobs London
- Resident services jobs London
- Client support specialist jobs London
Businesses continue investing in customer experience teams to improve satisfaction, loyalty, and brand reputation.
How to apply
Include in your application
Frequently asked questions
How do I apply for this Customer Service Agent role?
Email your CV to jobs@fraserbond.com quoting reference FB-17871.
Can I apply if I'm not available straight away?
Yes. Tell us your notice period or start date in your email.
Will you keep my CV on file?
Yes, for suitable roles, unless you ask us not to. You can ask us to delete it at any time.
Privacy: we use the details you send only to assess your application and contact you about suitable roles. To have your data removed, email jobs@fraserbond.com.
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