Updated October 2026 · Fraser Bond
Now recruiting · London
Customer Service Officer jobs: applications open
Applications are open. Send your CV to
Quote reference FB-12846 in your subject line.
Customer Service Officer
London and surrounding areas
Email your CV to jobs@fraserbond.com
We contact shortlisted candidates directly
About the role
Customer Service Officer Jobs London - Deliver Exceptional Client Experiences with Fraser Bond
Explore customer service officer jobs in London with Fraser Bond. Discover how we connect service-focused professionals with property agencies, residential developments, hospitality brands, and corporate organisations across the capital. Apply today via jobs@fraserbond.com.
Customer service officers are essential to maintaining strong relationships, brand reputation, and operational efficiency across London’s property, hospitality, and corporate sectors. Acting as a key point of contact for clients, residents, tenants, and customers, skilled customer service officers ensure enquiries are handled professionally, issues are resolved promptly, and service standards remain consistently high. With London’s fast-paced service economy and high customer expectations, demand for experienced customer service professionals continues to grow.
At Fraser Bond, we work closely with estate agencies, property managers, residential developments, hospitality operators, and corporate businesses to secure high-quality customer service officer jobs in London. Whether your experience is in property services, call centres, front-of-house operations, or client support roles, Fraser Bond connects you with employers who value communication, professionalism, and problem-solving skills. To explore current opportunities, contact jobs@fraserbond.com.
What Does a Customer Service Officer Do?
Customer service officers manage enquiries, support clients, and ensure a positive experience across all touchpoints.
Core Responsibilities Include:
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Handling customer enquiries via phone, email, and in person
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Resolving issues and complaints in a professional and timely manner
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Providing accurate information on services, properties, or products
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Updating CRM systems and maintaining customer records
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Coordinating with internal teams to resolve service requests
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Supporting sales, lettings, or operations teams with customer queries
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Monitoring service quality and customer feedback
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Ensuring compliance with data protection and service standards
Fraser Bond places customer service officers across Central London, Canary Wharf, Mayfair, Kensington, Westminster, Stratford, and Greater London, supporting property agencies, residential estates, hospitality brands, and corporate environments.
Types of Customer Service Officer Jobs in London
London offers a wide range of customer service roles across multiple sectors:
1. Property Customer Service Officer
Supports tenants, buyers, and landlords within property and real estate environments.
2. Residential Customer Service Officer
Acts as a service liaison within managed residential developments.
3. Corporate & Call Centre Customer Service Officer
Handles high-volume enquiries and customer support operations.
4. Hospitality Customer Service Officer
Supports guest experience in hotels, serviced apartments, and hospitality venues.
5. Senior Customer Service Officer / Team Leader
Oversees service standards and supports team performance.
Fraser Bond recruits for permanent, temporary, hybrid, and shift-based customer service roles.
Why Choose a Career as a Customer Service Officer in London
1. Strong Demand Across Service-Led Sectors
London’s property, hospitality, and corporate markets rely on skilled customer service professionals to maintain satisfaction and retention.
2. Competitive Pay & Career Progression
Customer service officers with experience in CRM systems, complaint resolution, and service delivery benefit from progression into supervisory, account management, or operations roles.
3. Transferable Skills
Customer service roles develop skills in:
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Communication and relationship management
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Problem-solving and conflict resolution
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Data handling and systems management
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Team collaboration and service improvement
Fraser Bond supports long-term career development across service and operational pathways.
Build Your Customer Service Career with Fraser Bond
Fraser Bond recruits for a wide range of customer service officer jobs in London, matching reliable professionals with reputable employers and structured service environments.
Current opportunities include:
How to apply
Include in your application
Frequently asked questions
How do I apply for this Customer Service Officer role?
Email your CV to jobs@fraserbond.com quoting reference FB-12846.
Can I apply if I'm not available straight away?
Yes. Tell us your notice period or start date in your email.
Will you keep my CV on file?
Yes, for suitable roles, unless you ask us not to. You can ask us to delete it at any time.
Privacy: we use the details you send only to assess your application and contact you about suitable roles. To have your data removed, email jobs@fraserbond.com.
