Updated October 2026 · Fraser Bond
Fraud · Cards
Card fraud refunds
Refundby next day
13 monthsto report
Grossnegligence
Ombudsmanfree
In short: If money leaves your account through a card payment or ATM withdrawal you didn't authorise, your bank must normally refund it by the end of the next business day after you report it. You can be asked to pay up to £35 if your card was lost or stolen, and you may lose protection only if you acted fraudulently or with gross negligence, such as writing your PIN on the card. Report within 13 months. If the bank refuses, complain and then go to the Financial Ombudsman. Fraser Bond is a property agency, not a recovery firm; this is independent guidance.
What to do
1
Freeze the cardIn your banking app.
2
ReportCall your bank.
3
Ask for a refundFor unauthorised transactions.
4
EscalateFinancial Ombudsman if refused.
Frequently asked questions
How fast should I get a refund?
Normally by the end of the next business day.
What counts as gross negligence?
A very high bar, such as sharing your PIN.
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