Updated October 2026 · Fraser Bond
Agents · Redress
Redress schemes explained
Mandatoryfor agents
Complainagent first
Ombudsmanfree
Awardscompensation
In short: Letting agents and property managers in England must belong to a government-approved redress scheme, such as The Property Ombudsman or the Property Redress Scheme. If you have a complaint, raise it with the agent first using their complaints procedure. If it isn't resolved, you can take it to their redress scheme free of charge, within its time limits. The scheme can require apologies, actions or compensation. Letting agents must also have client money protection. Fraser Bond is a member of a redress scheme and handles complaints promptly.
How it works
1
Complain to the agentUse their complaints procedure.
2
Get a final responseOr wait the set period.
3
Go to the redress schemeSubmit your complaint and evidence.
4
DecisionThe scheme can award compensation.
Frequently asked questions
Do all letting agents need redress?
Yes, in England.
Is it free to complain?
Yes, for consumers.
What can I get?
Apologies, actions or compensation.
