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How Letting Agents Make Money: Fees and Services Explained

Understanding what you're paying a letting agent for.

How Letting Agents Make Money: Fees and Services Explained Property Management & Rentals/ Lettings

Updated October 2026 · Fraser Bond

Agents · Fees

How letting agents earn their fees

Tenant-findone-off
Managementmonthly %
Add-onsinventories etc.
Tenantsmost fees banned
In short: Letting agents in England are paid mainly by landlords. The two main services are tenant-find (a one-off fee to market the home, reference and set up the tenancy) and full management (a monthly percentage of the rent to collect rent, handle repairs, inspections and compliance). Some agents charge for extras such as inventories. Since 2019, agents can't charge tenants fees beyond rent, capped deposits and a few permitted payments. Fraser Bond explains every fee upfront.
ServiceHow it's usually charged
Tenant-findOne-off fee, often linked to rent
Full managementMonthly percentage of rent
Inventory and check-outSometimes extra
Compliance arrangingSometimes included, sometimes extra

Common letting agent fees

Full management cost
Monthly fee–
Yearly fee–

Compare what's included, not just the rate.

Frequently asked questions

Do tenants pay letting agent fees?

Most fees to tenants are banned in England.

Is full management worth it?

It saves time and reduces compliance risk for many landlords.

Does Fraser Bond charge tenants?

No fees beyond those permitted by law.

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