Updated October 2026 · Fraser Bond
Renting · Disputes
Resolving disputes the right way
Talkin writing
Mediateindependent help
Schemesdeposits & redress
Courtlast resort
In short: Most tenant and landlord disputes can be resolved by clear written communication and a reasonable deadline. If that fails, use the right route: deposit disputes go to the deposit scheme's free adjudication, complaints about agents to their redress scheme, disrepair to the council, and other claims to the courts or tribunals. Mediation can help both sides avoid cost and stress. Never use harassment or lock-outs: they are criminal. Fraser Bond manages tenancies to prevent disputes and resolve them fairly.
| Dispute | Route |
|---|---|
| Deposit deductions | Deposit scheme adjudication |
| Repairs and conditions | Landlord, then council private housing team |
| Agent service | The agent's redress scheme |
| Rent increase | First-tier Tribunal |
| Money claims | Small claims court |
Where to take a dispute
Resolve it step by step
1
Put it in writingExplain the issue and what you want.
2
Give a deadlineReasonable time to respond.
3
TalkA call or meeting can help.
4
MediateUse an independent mediator.
5
EscalateThe right scheme, council, tribunal or court.
Frequently asked questions
Can my landlord change the locks during a dispute?
No. That can be an illegal eviction.
Who decides deposit disputes?
The deposit protection scheme, if both agree to use it.
Can Fraser Bond help?
We manage tenancies fairly for landlords and tenants.
